Tools for Managing Your Healthcare and Health Insurance from Home

Circumstances with COVID-19 have created unique challenges for managing individuals healthcare and health insurance needs.  Despite these unusual times, many tools have grown in popularity due to the lifestyle changes we are all experiencing.  Here are a few tools that are currently allowing many North Carolinian’s to manage their healthcare and health insurance needs despite these unprecedented times.

1. Virtual Doctors’ Appointments

Blue Cross and Blue Shield of North Carolina has taken steps to increase access the virtual (or telehealth) visits with doctors for current members.  As long as you are seeing an in-network physician, you can rest assured the visit will be covered under a Blue Cross of NC policy.  Learn more about these coverage’s.

Blue Cross NC has decided to waive cost sharing for all telehealth visits conducted through MDLive and/or Teladoc for 90 days, effective March 6, 2020 through June 4, 2020.  Stay tuned for updates as these dates are subject to change. You can also qualify to earn $25 in Blue Rewards just by registering with MDLive.

2. Blue Connect- Online Member Portal

Blue Connect is an online tool for existing Blue Cross NC members.  While the tool has been available for years, the appeal of Blue Connect has never been as obvious as it is today.  Blue Connect allows members to manage insurance policies online or through the Blue Connect app.  From the online portal, members can check the status of a claims, manage billing activity, change an address, search in network providers, and so much more.  The objective is to make managing and accessing your policy easier than ever and under the circumstances, the Blue Connect tool is proving its value.  If you are an existing Blue Cross NC member and have not created a Blue Connect account, now is the time to further explore this tool and it’s capabilities. The Blue Connect system is constantly being updated with enhancements to broaden capabilities and improve the user experience.

3. Online Shopping and Enrollment Tools with phone support

During times of uncertainty, the importance of adequate healthcare coverage continues to be top of mind.  The risk of expensive medical bills associated with a high level of care easily justifies the need for good medical coverage.  However, many North Carolinian’s are faced with loss of employer sponsored group coverage during these unfortunate times.  Our online tools will allow health insurance shoppers to view plans and quickly apply online for coverage under many of these difficult circumstances.  The loss of employer sponsored group coverage is considered a qualifying event and will allow an individual or family to enroll in health insurance coverage, as long as one applies within 60 days of the date of loss of group coverage. We have licensed benefit advisors that will walk you through the entire process when in this situation. Our team is very experienced with such situations and specialize in helping people understand their insurance options. You can reach our staff by calling (888)765-5400 to further discuss coverage needs.

For more information on North Carolina Health Insurance coverage, please visit our website at or call our toll free number 888-765-5400 and speak with one of our experienced and professional agents.

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