888-765-5400BCBSNC Helps Customers Affected by Hurricane Matthew
In the wake of Hurricane Matthew, Blue Cross Blue Shield of North Carolina President and CEO Brad Wilson announced in a news release dated October 13, 2016 that “member health and safety are our primary concern and we are taking these steps to help customers focus on their most immediate needs.” The steps he is referring to are the ones BCBSNC has taken to help ensure their members have the coverage they need during a difficult time of recovery. The following policies are some of the ways BCSNC is helping members weather the storm and its aftermath:
- Members and employers within the disaster area may be able to delay premium payments for 30 days (call the number on the back of your health card to see if this applies to you)
- Members in the disaster area may be able to get an early prescription drug refill or replace a lost or destroyed prescription (provided member requests this within 29 days of the disaster declaration)
- BCBSNC will provide a 30-day extension for deadlines related to submission of claims, filing appeals, additions of newborns and adopted children, and requests for authorization of medical services
Blue Cross Blue Shield of North Carolina also encouraged members who need additional time on premium payments or medications to call the customer service number listed on the back of their health insurance card.
As a North Carolina based company, Blue Cross Blue Shield of NC has an investment in the communities of North Carolina and in its residents and the company is doing its part to try and help those affected by Hurricane Matthew. For more information on North Carolina insurance coverage, please visit our website at www.nchealthplans.com or call our toll free number 888-765-5400 and speak with one of our experienced and professional agents.